Refund policy

Refund and Return Policy

Welcome to Sewsewcrochet, where handmade gifts meet creativity and craftsmanship in the most stylish way! Whether you’re browsing for unique accessories, cozy home decor, or one-of-a-kind gifts, we’re all about helping you find something that expresses your personality and style.

At Sewsewcrochet, we believe in the beauty of individuality, which is why all our products are carefully handcrafted with love and attention to detail. From custom creations to delightful surprises, we’ve got something special for everyone.

And if your purchase doesn’t meet your expectations (whether it's not quite the right color, size, or vibe), no worries! We offer an easy return and refund process that makes shopping stress-free. Your satisfaction is our top priority, and we’ll ensure your experience with us is as wonderful as the handmade treasures you’ll find.

30 Day Return Policy UK Orders:

We gladly accept returns within 30 days of your purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include the original order confirmation or packing slip when returning an item.

How to file a return:

  • Contact Us: Before returning an item, please contact our returns team at hello@sewsewcrochet.com to initiate the returns process.
  • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
  • Pack the item: Pack the item securely in its original packaging, including any accessories if you included them.
  • Include the Return Authorization Number: Write the Return Authorization Number clearly on the outside of the package.
  • Return Shipping: Return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure receipt of your return.
  • Restocking Fee: We don't charge any restocking fee on our products.

Refund procedure:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and the amount will automatically be credited back to your original payment method within 10 business days.

Non-refundable items: Some items are non-refundable, including

  • Opened or used products
  • Gifts

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at hello@sewsewcrochet.com with details and photos of the problem. We will try to resolve the problem quickly.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If EU your policy differs - please read caerfully 

EU & EEA Customers – Right of Withdrawal

If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, please contact us at hello@sewsewcrochet.com within 14 days of delivery. You will need to return the item in its original condition within 30 days. Return shipping costs are the responsibility of the customer.

Once we receive your return, we will issue a full refund within 14 days. Refunds will be made using the same payment method used for the original purchase.

All products are covered by a 2-year legal guarantee of conformity under EU law. If your item is faulty or does not match its description, please contact us and we will resolve the issue.

EU Shipping policy Orders shipped from the UK to the EU may be subject to import duties and customs charges, and that these are the buyer's responsibility. 

Contact

If you have any questions about our refund and return policy, please contact us at:

Phone: +44 7776 195974

Email: hello@sewsewcrochet.com

Address: 49 St Catherine Rd, Basingstoke RG24 9FD, United Kingdom

Support: Monday to Friday: 10:00 am to 05:00 pm (GMT)